Job Description

KinderSystems () is the leading provider of subsidy management software-as-a-service (SaaS) solutions to state agencies, Head Start programs, and child care providers. Built and supported by industry experts, KinderSystems envisions a world where all families, no matter their income level, have access to high quality child care . Hundreds of agencies in the publicly funded child care sector use KinderSystems applications via the cloud or mobile devices to streamline their operations, ensure compliance with government regulations, and meet the needs of the families they serve.  

As a Product Analyst in the Subsidized Child Care Market, you will leverage your strong analytical and communication skills to work with both Product Managers and Software Engineers  in creating intuitive, easy to use, highly functional software. You will work closely with a broad range of stakeholders from product, development , QA, customer service, and sales .  

What you’ll do with us:  

• Function as a liaison between product management, development and operations.
• Collect, analyze, and interpret data to identify patterns and trends and provide insights to inform decision-making and product design. 
• Work cross functionally with customers, executives, stakeholders and engineering teams to capture requirements and document technical aspects of product, interface, APIs, reports, and data features 
• Drive a lean and agile development process in partnership with Product Managers: define technical features and requirements to develop a well-organized backlog and drive forward strategic initiatives, roadmap deliverables, and data driven experiments. 
• Create process diagrams to visualize workflows and identify potential bottlenecks.
• Research competitor products to identify strengths and weaknesses 
• Write user stories to clearly define user needs and acceptance criteria for developers 
• Present findings and recommendations to internal and external stakeholders.
• Evaluate potential solutions based on their ability to deliver growth and the highest amount of value to our customers 
• Work closely with our Engineering and Reports teams to incorporate technical feedback early and often 
• Develop and maintain a library of standard tools and templates to support data analysis, requirements gathering, and technical documentation. 
• Define and own the measurable success metrics and Key Results for your initiatives; prioritize product development against those metrics 

  Skills and traits that will grant you success at KinderSystems are:  

• 2-5 years’ experience as a Business Analyst in a SaaS/Product/Technology environment
• A collaborative approach to problem solving and execution 
• Ability to dive deep into data and have the tenacity to get to the nuances that may be included in customer data 
• Prior experience collaborating with engineering teams to analyze and document technical details, including: 
  • REST-based APIs 
  • Data flows, schemas, database design, and relational and NoSQL database architectures and storage 
  • Modern client-server technology (e.g. React/Node, ASP.NET) 
  • Cloud-based technology, serverless computing, message queuing and event-driven design 

Familiarity with:  

• Modern reporting solutions / BI solutions 
• Security best practices (e.g. OWASP top ten) 
• IT system environments/platforms and development tools 
• Advanced written and verbal communication skills; ability to convey data to audiences with varying technical skill and/or market knowledge 
• Ability to successfully manage multiple concurrent projects in a fast-paced environment 
• Prior experience with state and local government or education customers is a plus 
• Prior experience with understanding and interpretation of legislative and regulatory statutes is a nice to have 

What w e o ffer:  

• The ability to work from anywhere in the United States 
• The compensation range for this role is $80,000 to $85,000
• Friendly, supportive, and collaborative environment with a team of engaged colleagues 
• Comprehensive benefits package starting the first of the month after hire 
• Retirement plan with company match Company-paid holidays, generous PTO 

KinderSystems actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.  

All persons hired will be required to verify identity and eligibility to work in the United States (without sponsorship) and complete the required employment eligibility verification form upon hire.  

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